Our service is very simple, but here are a few questions we commonly receive. If you don't see the answer here, you are welcome to contact us. Please be patient and we'll get back with you as soon as we can! The most common questions are in red below.
No, not at all. Our service is fast, free, and requires no software download or install.
Our service is one of the fastest in the world, with the average conversion taking just 10-20 seconds. Of course, this depends on the length of the video you're converting.
No, there is no limit! You're welcome to use our free service as much as you'd like.
This depends on which folder you save downloads to. On a Mac it's usually in your "Downloads" folder, or on a PC it would normally be under "My Music". This may vary if you've changed your settings.
Also, it is important to note: Make sure that when your conversion is finished, and you're asked what you'd like to do with the file, that you choose SAVE file, and NOT OPEN file. Opening the file allows you to play it, but you won't be able to find it later. You need to SAVE it and notice which folder you're saving it to. That's where it will be.
If you want to listen to your audio file in iTunes, here are the basic steps to follow:
First, you need to click Download MP3, and then SAVE FILE.
Make sure iTunes is your DEFAULT player. If it's not the Default, you can change it through your Preferences/Options menu in iTunes. Or, you'll need to choose (in iTunes), File/Import and then select the files you want from your download folder.
If you need detailed instructions for changing the default player or importing files, please check in the iTunes Help Menu.
The URL is the complete website address of a page or video want to see. For example, http://www.youtube.com/watch?v=XXXXXXXX - that entire underlined part is the URL.
While the site is not optimized for a particular web browser, we do recommend Firefox. Alternatively, Chrome and Safari are the next best. Internet Explorer is not the preferred browser. If you want to download Firefox for free, simply visit www.mozilla.com and install the latest version.
This is an issue with low quality audio on the video file.
It's very simple. Please follow the step-by-step instructions on the homepage. Basically, you copy/paste the URL of the video you want to convert and then click "Convert to MP3". When the process is done, you click "Download MP3" and then save the file wherever you want.
We are the best for two main reasons: